Information

All clients must provide contact details, including full name, date of birth, address, telephone, and email, to secure an appointment.

Every client is required to complete a Medical History form and Treatment Consent form during their initial appointment. This is essential for facilitating the consultation and treatment planning process.

All provided information will be treated as confidential and safeguarded in compliance with Data Protection legislation.

Patient information will remain private and will not be shared with third parties without written consent. You will not receive unsolicited information from us.

Deposits and Appointments

At Skin Well Aesthetics Boutique in Notting Hill, we value your time and ours. To secure your appointment, we require a non-refundable deposit at the time of booking. This deposit will be deducted from the total cost of your treatment on the day.

• Deposits: A deposit of 30% of the treatment cost is required for anti-wrinkle injectable, derma filler injectable, laser hair removal, skin booster, facials and skin blemish removal treatments.


• Cancellations: We kindly ask for at least 24 hours’ notice if you need to reschedule or cancel.


• Late Cancellations / No-shows: Cancellations made within 24 hours or failure to attend will result in your deposit being forfeited, or your card may be charged according to our no-show policy.


• Rescheduling: If you reschedule with more than 24 hours’ notice, your deposit will be transferred to your new appointment.


• Refunds: Deposits are non-refundable, but they are fully redeemable against your booked treatment if attended.


This policy helps us manage our diary efficiently and ensures fairness to all clients. Thank you for your understanding.

Treatment Suitability

We will assess the suitability and potential success of any treatment before proceeding. If a treatment is deemed unsuitable, we will explain the reasons, and you will only be liable for the initial consultation fee, if applicable.

It is your responsibility to provide us with all relevant medical details before each treatment.

Payment

You will receive full disclosure of proposed treatment plan costs, including any maintenance treatments, before commencement.

Payment is due in full before the treatment.

We accept cash, major debit cards, and credit cards.

Full payment for any treatment packages is required in advance.

Refunds

Treatment fees cover the delivery of treatment and associated services. While we strive to provide excellent service, honest advice, safe treatment, and quality products, we cannot guarantee specific results. Therefore, refunds cannot be offered if the outcomes do not meet your expectations.